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These general terms and conditions govern the use of the website (from now on "General Conditions"), which owns and manages Zapaterias Rosma SI. (from now on "Calzados Rosi"), Spanish company established in Calle Perú 21, 28823 Coslada, Madrid, holder of NIF B82535170 and registered in Business Register of Madrid folio 125, volume 14888, section 8, page M-247723 from dated 2nd March 2001 and made available to people to have access to it (from now on the "user"), in order to provide them information about many products and facilitate them the access by purchasing on the conditions offered on the website, through the process established (referred to the "services").

Under these conditions, Calzados Rosi provides information about different products, offering to its customers the possibility to purchase through, under the conditions specified here. The information on this website does not constitute an offer for sale but an invitation to contract. There will be no contract between you and us in connection with any product until your order has been accepted by us. The several offers to users on the web are aimed exclusively at adults.

Therefore, when the user access to the hiring of the services he declares to be an adult and to have the legal capacity to hire. Calzados Rosi is not responsible for the legal consequences and costs arising from the hiring of the services by a minor or incompetent, being, in any case, responsible if well prove lawful.

Calzados Rosi reserves the right to do not contract with any user who holds a fraudulent use of the website or infringes or violates any of the conditions contained in these general terms and conditions, may, in this case, Calzados Rosi withdraw their status client website and deny the access to

These general conditions are applied to all contracts you hold through the website as well as in all business relationships that mediate between Calzados Rosi and you, unless specifically stated otherwise, if in general conditions some period of time is established, it will be understood that it is in working days, including every day of the week except Saturdays, Sundays, and holidays.

2. Service contract

Users undertake and agree to use correctly, lawfully and diligently, the website and the services offered and especially to make no use of the website that would be contrary to their own purpose or to the law.

Users are responsible for ensuring that the information provided to be registered as users of the website is complete, true and correct. Also, they undertake to do not make any false or fraudulent orders. If it could consider that there has been a request of this nature Calzados Rosi is authorized to cancel it and inform the authorities. Users are liable for any damages of any kind that may arise as a result of any breach of the rules of use of the website, its general conditions and any obligation required by law.

Only the existence of a customer account per user is allowed. Multiple entries are prohibited and it will be removed by Calzados Rosi.

Calzados Rosi is not responsible for any errors or omissions in the website, for any damage, direct or indirect, that may result from its use. This website may allow users to access to the information from third parties or through links to access other websites operated by third parties whose content, information, errors or omissions Calzados Rosi is not responsible in any way.

Contracts that can carry users through this website are carried out with Calzados Rosi. The purchase of products is carried out following the procedure established for that purpose on the website.

During the purchase process, you will be asked to read and accept all of these terms. The contract shall be formalized and perfected at the time Calzados Rosi confirm your order. After you confirm the payment authorization, you will receive an email with the details of your order. All orders are subject to our acceptance, which you will be informed by mail that will confirm that the product is being shipped. It is under contract only those products listed in the shipping confirmation. We will not be obliged to supply any product which might have been ordered until we confirm the delivery of it through the shipping confirmation.

The prices that are offered and listed on the website of the product will apply to the orders that the user made through this website at the time of making the order except there was an error on it. In any case, Calzados Rosi reserves the right to change the prices of the products offered at any time, without prejudice to these will be billed at the price in effect at the time of registration of the order. Such product prices include VAT at the rate in effect at the time of purchase (except where is required by law) and any other taxes that may be applicable.

However, this amount does not include in any case the shipping costs of products, which must be paid separately.

Shipping costs for the Iberian Peninsula and the Balearic Islands are € 6.00, although these costs may be assumed by Calzados Rosi depending on the amount of the order. For shipments to other countries, the customer selects the shipping company that delivers to the address indicated on the order form and you will know the final cost of shipment.

The shipping cost to different countries varies depending on the weight and volume. Below, you can see the shipping cost for a pair of shoes:

- European Union from € 19.90

- Europe (Non-EU) from € 28.00

- America from € 35.00

- Asia from € 43.00

- Australia from € 49.00

- Middle East from € 49.00

3. Payment methotds

The customer can choose between these different forms of payment:

Credit or debit card

For payment by credit card and in order to provide greater security to credit card owners, we use the payment gateway of the Sabadell Bank with secure payment system called CES (Secure Electronic Commerce).

So you should be the holder of a "secure" card to make card payments in

When you pay with a card you will be prompted for the following information: card number, expiration date and a validation code that matches the last 3 digits of the number printed in italics on the back of your card, therefore we offer guarantees payment security.

If you have not received a personal password used exclusively for online payments, we recommend that you ask to your bank.

Bank Transfer

We also offer the payment by bank transfer or deposit to the following bank account:


CCC 0081.4265.65.0001147925

IBAN/BIC ES64 0081 4265 6500 0114 7925 / BSAB ESBB



Paypal allows users, which have email, to send online payments safely and conveniently. Paypal is based on the infrastructure of bank accounts and credit cards of users, to provide a global payment solution in real time. Paypal is a service specially designed for those who do not meet their traditional forms of payment.

For more detailed information visit the website of Paypal.

Note: This method of payment has a surcharge of € 0.75 + 3.5% (excluding VAT) of the order.


With Aplazame, the user will be able to pay for their purchases by financing them in up to 36 months. This form of payment is applicable to purchases whose amount is between € 90.00 and € 1000.00. When choosing this payment method, Aplazame will ask the user for their email, mobile and ID card to proceed to confirm the financing.

* Form of payment only available in Spanish territory.

For more detailed information you can visit the website of Aplazame

4. Delivery of the order

Calzados Rosi promises to deliver the product in perfect condition in the direction you indicated in the purchase process in the time period specified for each of the shipping methods after acceptance of the order barring unforeseen force majeure.

This address must be within the territory. It is the responsibility of the buyer that may be performed on the delivery address provided during working hours in which courier companies make their deliveries. In that sense, Calzados Rosi reserves the right to cancel the order if it can not forward the consignment because of the customer, when not being the same in the direction indicated on schedule, and whenever this occurs twice. In this case, Calzados Rosi must reimburse the sums paid by the customer, excluding shipping costs, which will not be refunded.

In the event that the product or products shipped have any damage to be delivered or has been delivered a product that is not requested, the client must be in communication with the Customer Service Department.

Users can access to their complete orders or recently send, pending receipt in the password protected area. In this area, you can change, manage and store your personal information and offers subscriptions to Calzados Rosi.

5. Guarantee and return

All items sold in are guaranteed under the terms provided for in Royal Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defense of Consumers and Users.

Our Customer Service department is at your service to answer any questions and queries regarding our products or shipments through which we try to offer a personalized, fast and efficient attention.

If for any reason you are not satisfied with your order, you have a period of 14 calendar days from the date of delivery of the order, to change it or return it. On special occasions like Christmas, for orders placed from 20th December, the return period is extended until 15 January next year.

To exercise the right of withdrawal or refund, you must send us the products in perfect condition (unused, unwashed, with their labels without alteration) in its original container with the corresponding invoice, and the form of withdrawal and return duly completed (located in back of the invoice attached to the request), if you have lost you can download a copy (download the document here).

It is very important that you return the product(s) to us properly packaged. If the products are damaged due to improper packaging, we will not accept the return.

To return the product you have at home, we offer you the following options:

1. By visiting us at any of our shops

You can return of your purchase at any Calzados Rosi store.

2. Delivery at the post office

We will provide a Correos return label for the customer to deposit the package with the return at any Correos office.

This service has a cost of 4,90€, which will be deducted from the refund of the returned product.

* This service is ONLY available at return addresses within the Mainland Spain.

3. Contact another service of your choice (UPS, Seur, DHL...)

Sending the package with your return to the following address:

Zapaterías Rosma SL (CALZADOS ROSI)
C/ Perú, nº 21 local 28823 Coslada (Madrid) Spain

4. Pick-up at your door

A courier will pick up the package with the return at the address indicated by the customer.

This service has a cost of 9,90€, which will be deducted from the refund of the returned product. This service is ONLY available at collection addresses in the Spanish mainland.

In either case, the withdrawal and return form provided by Calzados Rosi for this purpose must be duly completed, in accordance with Art.69.1 RDLg 1/2007.

In all cases the return transport costs will be borne by the customer (Art. 101.1 RDLg 1/2007).

To exercise the right of withdrawal and return or exchange, the customer must communicate their unequivocal wish to withdraw from the purchase by sending an email to, by calling the Customer Service telephone number +34 91 669 80 01, or by taking the item(s) to any of the Calzados Rosi stores.

Returns that have not been previously communicated to the Customer Service Department will not be accepted.

In the event that the customer chooses to request an exchange of the article for the same article of a different size, the attention to such request will be conditioned to the availability of the article and the size requested, in the event of not being able to attend to the same due to lack of stock, the amount paid for the article will be refunded in the manner provided for in the case of returns.

In the event that the return is due to the fact that an article other than the one ordered has been sent, Calzados Rosi will pay the shipping and return costs provided that the customer notifies the company within a maximum period of 14 calendar days from receipt of the shipment, offering to replace the article with the one originally ordered or refund the amount paid if this is not possible due to lack of stock.

Once we receive the merchandise in our stores and check that all the above conditions, we will proceed to payment of the corresponding amount, which will be made within 14 calendar days, according to the method of payment we exist:

a. Payments made by credit or debit card will be credited to the same card.

b. In the case of payment by bank transfer, we will request an account number where the amount can be paid.

c. Orders paid by Paypal will be refunded to the same Paypal account.

d. Orders paid by Aplazame will be reimbursed in the same form of payment.

Once we have refunded the amount you will receive a confirmation email indicating that in a few days you will receive the corresponding amount in your account when your bank processes it (the estimated time varies depending on the bank).

In the case of a return NOT ACCEPTED because the product(s) are NOT in the same condition in which they were sent, the product(s) will remain at the customer's disposal at Calzados Rosi's facilities. If the customer wants the product(s) of the NOT ACCEPTED return to be sent back to him/her, he/she will have to pay the transport costs of the new shipment.

The articles supplied are guaranteed against manufacturing defects; in the event of a manufacturing defect in the article, the user must notify Calzados Rosi within a maximum period of two months of finding it. Once the products have been examined by Calzados Rosi's quality department, if a manufacturing defect is found to exist in the product, Calzados Rosi will confirm this circumstance to the customer by e-mail and, if the defect can be remedied, so that after repair it will be in a perfect state of use, or if on the other hand the defect cannot be remedied and the nature of the product allows it, it will offer to replace it with another identical product or refund the amount paid if the above is not possible due to lack of stock. Refunds will be made by the same payment system used by the customer. Given the seasonal nature of the articles marketed by Calzados Rosi, it is advisable for the customer to notify us as soon as possible of any incident that he/she notices in the article without exhausting the two-month period, as any delay in notifying possible manufacturing defects in the article could make it impossible to replace or rectify them at the factory.

Guarantees and after-sales services shall be governed by the provisions of Royal Legislative Decree 1/2007, of 16 November, which approves the text of the General Law for the Defence of Consumers and Users.

6. An event out of our control

Calzados Rosi is not responsible for any failure or delay in fulfilling its obligations in contracts whose cause is due to events that are beyond its reasonable control. (Force majeure).

The force majeure includes any act, event, lack of exercise, omission or accident beyond our reasonable control and among others, the following:

a) Strikes, lockouts or other industrial action.

b) Civil commotion, riot, invasion, terrorist attack, war or threat of war or war preparations.

c) Fire, explosion, storm, flood, subsidence, epidemic or another natural disaster.

d) Inability to use trains, boats, airplanes or motor transport or other means of public or private transport.

e) Inability to use public or private telecommunications networks.

f) Legislative acts of any government or public authority that limits mobility, transport and communications.

g) Strike, failure or accidents at sea, river or ground transportation or any other type of transportation.

It is understood that the obligations of Calzados Rosi under the contract shall be suspended during the period that the force majeure manifest and carry on, providing Calzados Rosi for additional time to comply with these obligations for the same period the duration of the cause of overwhelming force. Calzados Rosi will use reasonable endeavors to bring the reviewed cause, or to find a solution that would meet its obligations under the contract despite the concurrence of the force majeure.

7. Customer service and complaints

The customer satisfaction is the main concern to Calzados Rosi. Therefore, Calzados Rosi attends to any questions or complaints from their customers, as soon as it becomes aware of, pledging to meet as soon as possible. To this end, in case you wish to raise any questions or make any claim, please contact the Customer Service Department Calzados Rosi.

8. Applicable legislation and jurisdiction

These terms of use are governed by Spanish law and the parties agree to submit to the jurisdiction of the Courts of Coslada, in the case of dispute or disputes concerning the application or interpretation thereof. The language in which the contract is performed Castilian.

9. Final provisions

In the event that any provision of these terms is held invalid, the remaining provisions remain in full force, taking into account the will of the parties and the purpose of these General Conditions.

The non-exercise by Calzados Rosi of any right arising from the General Conditions will never be construed as a waiver of such right, which may only be express and in writing.

The General Conditions are the only express will of Calzados Rosi and its customers regarding its object, and supersedes and replaces any other agreements or arrangements that might exist between the parties, whether these verbal or written. Any modifications to these Terms must be in writing and by mutual agreement between the parties.

The Contract is binding on you and us and our respective successors and assigns. You may not transfer, assign or otherwise dispose of a Contract or any rights or obligations arising under it for or to you, without our prior written consent. For our part, we can convey, assign, sub-contract or otherwise dispose of a Contract or any rights or obligations arising under it for us or for us, at any time during the term of the Contract. For the avoidance of doubt, said transmissions, assignments, liens or other transfers will not affect the rights, if any, you have as a consumer recognized by law or cancel, reduce or otherwise limit guarantees whether express or implied, that we could have granted.

Users should not make an improper use of this website by intentionally introducing therein viruses, Trojans, worms, logic bombs or any other program or technologically damaging or harmful material; nor should conduct unauthorized access to the Website, the server on which this website is hosted or any server, computer or database related to this Web site. The user also undertakes not to attack the Website via a denial-of-service attack or a distributed denial of service.

Breach of this clause may entail the commission of offenses defined by applicable regulations. Calzados Rosi informed of any breach of these regulations to the competent authorities and cooperates with them to discover the identity of the attacker. Also, in the case of breach of this clause, the defaulting immediately ceases to be authorized to use this Website.

Calzados Rosi will not be responsible for any damage or loss resulting from a denial-of-service attack, viruses or any other software or technologically damaging or harmful material that may affect your computer, computer equipment, data or materials resulting from the use of this website or downloading content from the same or the same redirect him.

Applicable laws require that some of the information or communications we send to you either in writing. By using this website, you agree that most of the communications with Calzados Rosi are electronic. We will contact you by email or provide you with information by posting notices on this website. Contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we send you electronically comply with legal requirements to be written. This condition does not affect your statutory rights.

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