These general terms and conditions govern the use of the website www.calzadosrosi.com (from now on "General Conditions"), which owns and manages Zapaterias Rosma SI. (from now on "Calzados Rosi"), Spanish company established in Calle Perú 21, 28823 Coslada, Madrid, holder of NIF B82535170 and registered in Business Register of Madrid folio 125, volume 14888, section 8, page M-247723 from dated 2nd March 2001 and made available to people to have access to it (from now on the "user"), in order to provide them information about many products and facilitate them the access by purchasing on the conditions offered on the website, through the process established (referred to the "services").
Under these conditions, Calzados Rosi provides information about different products, offering to its customers the possibility to purchase through calzadosrosi.com, under the conditions specified here. The information on this website does not constitute an offer for sale but an invitation to contract. There will be no contract between you and us in connection with any product until your order has been accepted by us. The several offers to users on the web are aimed exclusively at adults.
Therefore, when the user access to the hiring of the services he declares to be an adult and to have the legal capacity to hire. Calzados Rosi is not responsible for the legal consequences and costs arising from the hiring of the services by a minor or incompetent, being, in any case, responsible if well prove lawful.
Calzados Rosi reserves the right to do not contract with any user who holds a fraudulent use of the website or infringes or violates any of the conditions contained in these general terms and conditions, may, in this case, Calzados Rosi withdraw their status client website and deny the access to calzadosrosi.com
These general conditions are applied to all contracts you hold through the website as well as in all business relationships that mediate between Calzados Rosi and you, unless specifically stated otherwise, if in general conditions some period of time is established, it will be understood that it is in working days, including every day of the week except Saturdays, Sundays, and holidays.
2. Service contract
Users undertake and agree to use correctly, lawfully and diligently, the website and the services offered and especially to make no use of the website that would be contrary to their own purpose or to the law.
Users are responsible for ensuring that the information provided to be registered as users of the website is complete, true and correct. Also, they undertake to do not make any false or fraudulent orders. If it could consider that there has been a request of this nature Calzados Rosi is authorized to cancel it and inform the authorities. Users are liable for any damages of any kind that may arise as a result of any breach of the rules of use of the website, its general conditions and any obligation required by law.
Only the existence of a customer account per user is allowed. Multiple entries are prohibited and it will be removed by Calzados Rosi.
Calzados Rosi is not responsible for any errors or omissions in the website, for any damage, direct or indirect, that may result from its use. This website may allow users to access to the information from third parties or through links to access other websites operated by third parties whose content, information, errors or omissions Calzados Rosi is not responsible in any way.
Contracts that can carry users through this website are carried out with Calzados Rosi. The purchase of products is carried out following the procedure established for that purpose on the website.
During the purchase process, you will be asked to read and accept all of these terms. The contract shall be formalized and perfected at the time Calzados Rosi confirm your order. After you confirm the payment authorization, you will receive an email with the details of your order. All orders are subject to our acceptance, which you will be informed by mail that will confirm that the product is being shipped. It is under contract only those products listed in the shipping confirmation. We will not be obliged to supply any product which might have been ordered until we confirm the delivery of it through the shipping confirmation.
The prices that are offered and listed on the website of the product will apply to the orders that the user made through this website at the time of making the order except there was an error on it. In any case, Calzados Rosi reserves the right to change the prices of the products offered at any time, without prejudice to these will be billed at the price in effect at the time of registration of the order. Such product prices include VAT at the rate in effect at the time of purchase (except where is required by law) and any other taxes that may be applicable.
However, this amount does not include in any case the shipping costs of products, which must be paid separately.
Shipping costs for the Iberian Peninsula and the Balearic Islands are € 6.00, although these costs may be assumed by Calzados Rosi depending on the amount of the order. For shipments to other countries, the customer selects the shipping company that delivers to the address indicated on the order form and you will know the final cost of shipment.
The shipping cost to different countries varies depending on the weight and volume. Below, you can see the shipping cost for a pair of shoes:
- European Union from € 19.90
- Europe (Non-EU) from € 28.00
- America from € 35.00
- Asia from € 43.00
- Australia from € 49.00
- Middle East from € 49.00
3. Payment methotds
The customer can choose between these different forms of payment:
Credit or debit card
For payment by credit card and in order to provide greater security to credit card owners, we use the payment gateway of the Sabadell Bank with secure payment system called CES (Secure Electronic Commerce).
So you should be the holder of a "secure" card to make card payments in CalzadosRosi.com
When you pay with a card you will be prompted for the following information: card number, expiration date and a validation code that matches the last 3 digits of the number printed in italics on the back of your card, therefore we offer guarantees payment security.
If you have not received a personal password used exclusively for online payments, we recommend that you ask to your bank.
We also offer the payment by bank transfer or deposit to the following bank account:
IBAN/BIC ES64 0081 4265 6500 0114 7925 / BSAB ESBB
Titular: ZAPATERIAS ROSMA SL
Paypal allows users, which have email, to send online payments safely and conveniently. Paypal is based on the infrastructure of bank accounts and credit cards of users, to provide a global payment solution in real time. Paypal is a service specially designed for those who do not meet their traditional forms of payment.
For more detailed information visit the website of Paypal.
Note: This method of payment has a surcharge of € 0.75 + 3.5% (excluding VAT) of the order.
Cash on delivery (COD)
For orders with delivery addresses in mainland Spain and the Balearic Islands, sent through Tourline Express, you can easily pay cash on delivery when you receive the order at home.
Note: This method of payment has a surcharge charged by the shipping agent of 7% (including VAT) of the order amount, with a minimum of €5.00
4. Delivery of the order
Calzados Rosi promises to deliver the product in perfect condition in the direction you indicated in the purchase process in the time period specified for each of the shipping methods after acceptance of the order barring unforeseen force majeure.
This address must be within the territory. It is the responsibility of the buyer that may be performed on the delivery address provided during working hours in which courier companies make their deliveries. In that sense, Calzados Rosi reserves the right to cancel the order if it can not forward the consignment because of the customer, when not being the same in the direction indicated on schedule, and whenever this occurs twice. In this case, Calzados Rosi must reimburse the sums paid by the customer, excluding shipping costs, which will not be refunded.
In the event that the product or products shipped have any damage to be delivered or has been delivered a product that is not requested, the client must be in communication with the Customer Service Department.
Users can access to their complete orders or recently send, pending receipt in the password protected area. In this area, you can change, manage and store your personal information and offers subscriptions to Calzados Rosi.
5. Guarantee and return
All items sold in CalzadosRosi.com are guaranteed under the terms provided for in Royal Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defense of Consumers and Users.
Our Customer Service department is at your service to answer any questions and queries regarding our products or shipments through which we try to offer a personalized, fast and efficient attention.
If for any reason you are not satisfied with your order, you have a period of 14 calendar days from the date of delivery of the order, to change it or return it. On special occasions like Christmas, for orders placed from 20th December, the repayment period is extended until 15 January next year.
To exercise the right of withdrawal or refund, you must send us the / products in perfect condition (unused, unwashed, with their labels without alteration) in its original container with the corresponding invoice, and the form of withdrawal and return duly completed (located in back of the invoice attached to the request), if you have lost you can download a copy (download the document here).
It is very important that you return the well-packaged products. If the products are damaged due to improper packaging, we do not admit the return.
To return the product you have at home, you can either send it by certified mail or shipping company you trust to the following address:
Zapaterias Rosma SL
Calle Perú, 21
28823 Coslada (Madrid) España
We can also make a transit agency collect the package at the address provided, this option has a direction depending on the collection (€ 6.00 on the Peninsula, € 15.00 Baleares, option not available in the Canary Islands and EU countries) be discounted cost to make the corresponding payment.
In both cases all transportation costs borne by the customer (Art. 101.1 RDLg 1/2007)
Additionally, there is the option of taking the / products either Calzados Rosi stores, where our colleagues will pick it up and return it to our central warehouse at no cost to the customer.
If you want to return an item purchased through CalzadosRosi.com, we recommend that you do it quickly and easily by going to one of our stores.
In case of return or rescission of the contract by the customer and changes for reasons beyond Calzados Rosi, shipping costs borne by the customer, even if those costs should be borne by Calzados Rosi, and the cost of collecting and new reissue, if any, will be borne by the customer, unless the latter prefer to make the return and collection, if any, in any of the establishments Calzados Rosi.
To exercise the right of withdrawal and refund or exchange, the customer must communicate their unequivocal will to cancel the purchase by sending an email to firstname.lastname@example.org or by calling Customer Care telephone 91 669 80 01 or take the / items to any establishment Calzados Rosi.
In either case, there will be accompanied duly completed the withdrawal form and return it to that effect facilitates Calzados Rosi, according to the Art.69.1 RDLg 1/2007
No refunds will not have previously been communicated to the customer service allowed.
If the customer chooses to request the change of the same item in a different size, attention to such a request shall be subject to the availability of the item and size requested, if unable to attend it due to lack of stock the amount paid for the item as intended in the case of returns are refunded.
If the return has its origin in which it was sent a different item manager, Calzados Rosi will take care of the shipping and return provided the customer is notified within a period of 7 working days from receipt of shipping, offering replacement by the originally ordered or a refund of the amount paid if the above is not possible due to lack of stock.
Once we receive the merchandise in our stores and check that all the above conditions, we will proceed to the payment of the corresponding amount, according to the method of payment we exist:
a. Payments made by credit card or debit card, be credited to the same card.
b. In the case of cash on delivery or by bank transfer, we ask for an account number where to pay the amount.
c. Orders paid by Paypal, be reimbursed in the same Paypal account.
Once we made the return will receive a confirmation email indicating that in a few days you will receive in your account the appropriate amount when your bank to process (estimated time depending on bank)
The supplied items are guaranteed against any manufacturing defects; in the case of manufacturing defects seen in the article the user must notify Calzados Rosi within a period of two months from its finding. Having examined the products by the quality department of Calzados Rosi, if it is proven the existence of a manufacturing defect in the product, Calzados Rosi confirm to the customer via email this circumstance and, if the defect can be remedied, so that after the repair it remains in perfect condition, or if instead, the defect can not be corrected and the nature of the product allows, will offer replacement by an identical or refund of the amount paid if that this is not possible due to lack of stock. Refunds will be made by the same payment system used by the customer. Given the nature of the items sold by Calzados Rosi, subject to seasons, we recommend that the client communicates appreciate any incident that article without exhausting within two months, as soon as possible since a delay in communicating possible defects in the article could preclude their replacement or correction at the factory.
Guarantees and after-sales services will be governed by the provisions of Royal Legislative Decree 1/2007 of 16 November, approving the text of the General Law for the Protection of Consumers and Users.
6. An event out of our control
Calzados Rosi is not responsible for any failure or delay in fulfilling its obligations in contracts whose cause is due to events that are beyond its reasonable control. (Force majeure).
The force majeure includes any act, event, lack of exercise, omission or accident beyond our reasonable control and among others, the following:
a) Strikes, lockouts or other industrial action.
b) Civil commotion, riot, invasion, terrorist attack, war or threat of war or war preparations.
c) Fire, explosion, storm, flood, subsidence, epidemic or another natural disaster.
d) Inability to use trains, boats, airplanes or motor transport or other means of public or private transport.
e) Inability to use public or private telecommunications networks.
f) Legislative acts of any government or public authority that limits mobility, transport and communications.
g) Strike, failure or accidents at sea, river or ground transportation or any other type of transportation.
It is understood that the obligations of Calzados Rosi under the contract shall be suspended during the period that the force majeure manifest and carry on, providing Calzados Rosi for additional time to comply with these obligations for the same period the duration of the cause of overwhelming force. Calzados Rosi will use reasonable endeavors to bring the reviewed cause, or to find a solution that would meet its obligations under the contract despite the concurrence of the force majeure.
7. Customer service and complaints
The customer satisfaction is the main concern to Calzados Rosi. Therefore, Calzados Rosi attends to any questions or complaints from their customers, as soon as it becomes aware of, pledging to meet as soon as possible. To this end, in case you wish to raise any questions or make any claim, please contact the Customer Service Department Calzados Rosi.
8. Applicable legislation and jurisdiction
9. Final provisions
In the event that any provision of these terms is held invalid, the remaining provisions remain in full force, taking into account the will of the parties and the purpose of these General Conditions.
The non-exercise by Calzados Rosi of any right arising from the General Conditions will never be construed as a waiver of such right, which may only be express and in writing.
The General Conditions are the only express will of Calzados Rosi and its customers regarding its object, and supersedes and replaces any other agreements or arrangements that might exist between the parties, whether these verbal or written. Any modifications to these Terms must be in writing and by mutual agreement between the parties.
The Contract is binding on you and us and our respective successors and assigns. You may not transfer, assign or otherwise dispose of a Contract or any rights or obligations arising under it for or to you, without our prior written consent. For our part, we can convey, assign, sub-contract or otherwise dispose of a Contract or any rights or obligations arising under it for us or for us, at any time during the term of the Contract. For the avoidance of doubt, said transmissions, assignments, liens or other transfers will not affect the rights, if any, you have as a consumer recognized by law or cancel, reduce or otherwise limit guarantees whether express or implied, that we could have granted.
Users should not make an improper use of this website by intentionally introducing therein viruses, Trojans, worms, logic bombs or any other program or technologically damaging or harmful material; nor should conduct unauthorized access to the Website, the server on which this website is hosted or any server, computer or database related to this Web site. The user also undertakes not to attack the Website via a denial-of-service attack or a distributed denial of service.
Breach of this clause may entail the commission of offenses defined by applicable regulations. Calzados Rosi informed of any breach of these regulations to the competent authorities and cooperates with them to discover the identity of the attacker. Also, in the case of breach of this clause, the defaulting immediately ceases to be authorized to use this Website.
Calzados Rosi will not be responsible for any damage or loss resulting from a denial-of-service attack, viruses or any other software or technologically damaging or harmful material that may affect your computer, computer equipment, data or materials resulting from the use of this website or downloading content from the same or the same redirect him.
Applicable laws require that some of the information or communications we send to you either in writing. By using this website, you agree that most of the communications with Calzados Rosi are electronic. We will contact you by email or provide you with information by posting notices on this website. Contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we send you electronically comply with legal requirements to be written. This condition does not affect your statutory rights.