CalzadosRosi.com
Your online shoe store for men, women and children
FAQ
Click on the question you are interested.
• Customer Service
How can I contact with the customer service of calzadosrosi.com?
• How to buy
How do I register as a customer in calzadosrosi.com?
How do I recover my forgotten password?
How to buy?
Can I modify / cancel an order?
How can I make sure that the purchase was successful?
What about the products offered in www.calzadosrosi.com?
Can I receive information with the last news and promotions from calzadosrosi.com?
• Shipment
Which are the costs and the deadline of the shipping?
I don't know if I'll be at home when the package arrive, what time of delivery has the shipment?
• Returns and changes
What is the deadline for return / change a product?
What is the cost to return / change a product?
What I have to do to make the returns from my home?
Can I apply for size change from my home
Can I change a product in a shop of CALZADOS ROSI?
• Payment
Is it safe to buy through the Web?
Which are the payment options? Are they safe?
Replies
How can I contact with the customer service of calzadosrosi.com?
For any questions, queries or suggestions please contact with our customer service department via our web form, via email, by sending an email to correo@calzadosrosi.com address, WhatsApp +34 683 38 89 51 or phone number +34 91 669 80 01 (Sorry, only speak Spanish)
The hours of the customer telephone service are from Monday to Friday from 10:00 to 14:00 and 17:00 to 20:00
How do I register as a customer in calzadosrosi.com?
To buy in calzadosrosi.com you have to register in it first, all your information it'll save so that you don't have to put it again, in this way your future purchase it'll be more quick and comfortable.
1-Click in "Login" on the top right of the page. Enter your email in the part "Create your account" and then fill in your details in the form and click "REGISTER" below right. You will receive an email to confirme the details of your account, from that moment you will be registered as a customer of calzadosrosi.com
2 - Access to your data. You can access and modify your data at any time by the "Login" link in the top right.
How do I recover my forgotten password?
If you need to restore your password click on "Login" at the top right, it'll go to the login screen, on the lower section "ALREADY REGISTERED" click the link that says "Have you forgot your password?" then you have to enter the email address with which you registered, click on "RECOVER", you will receive an email with the instructions to reset your password.
How to buy?
We recommend you that first you should register as a customer in www.calzadosrosi.com
1. Click on the product that interests you and you'll go to the different views of it, as well as its name, description and price.
2. Select a size and press the button "SHOPPING TO CART".
3 To confirm the purchase, you have to get into the shopping bag, review the details of the order and shipping address.
4. From the shopping sum, you can delete unwanted items, provided that the order hasn't been processed.
5. Select a shipper of the list.
6. Read and confirm the general conditions of sale.
7. Select the payment method, by credit card, PayPal or bank transfer, to orders in the Peninsula or Baleares, sent by Tourline Express, Correos and Seur you will can pay cash or delivery, when you receive the order in your house.
8. Then, you will receive an email to confirm your order.
Accessing to "ORDER" in your account, you can view the status of all your order in real time.
Remember that buy in calzadosrosi.com are completely safe.
Can I modify / cancel an order?
Yes, you can modify / cancel your order provided that it has not been processed. If you would like to modify / cancel once processed, please contact with us by our customer service department.
How can I make sure that the purchase was successful?
After the purchase, you will receive an email of confirmation. Please, if you don't receive it contact with our Customer Service department.
What about the products offered in www.calzadosrosi.com?
1. If an item is out of stock, we will try to replace it as soon as possible. If there is no stock, we will remove from the web.
2. If at any time, by mistake, you receive an item that you don't order or is not according to you, please contact with our Customer Service department.
Can I receive information about the last news and promotions from calzadosrosi.com?
Yes, you only have to register in our newsletter and we will tell you our news, promotions and events that it will take place. To unregister you can do it so directly from your account.
Which are the costs and the deadline of the shipping?
The shipping cost varies depending on the weight, in the following table can see the shipping cost for a pair of shoes:
| Country | Shipping costs | Country | Shipping costs | ||
| Germany | From 13,90 € | Hong Kong | From 35,00 € | ||
| Austria | From 13,90 € | Grecia | From 19,90 € | ||
| Saudi Arabia | From 49,00 € | Italia | From 13,90 € | ||
| Belgium | From 13,90 € | Irlanda | From 19,90 € | ||
| Canada | From 35,00 € | Israel | From 35,00 € | ||
| Chile | From 35,00 € | Japan | From 35,00 € | ||
| South Korea | From 43,00 € | Latvia | From 19,90 € | ||
| Croatia | From 19,90 € | Lithuania | From 19,90 € | ||
| Slovakia | From 19,90 € | Luxembourg | From 13,90 € | ||
| Slovenia | From 19,90 € | Netherlands | From 13,90 € | ||
| Estonia | From 19,90 € | Poland | From 19,90 € | ||
| Denmark | From 19,90 € | Portugal | From 3,00 € | ||
| EE.UU. | From 35,00 € | Czech Republic | From 19,90 € | ||
| France | From 13,90 € | United Kingdom | From 13,90 € | ||
Finlandia | From 19,90 € | Sweden | From 19,90 € |
If your country does not appear in the previous table, do not forget to contact our Customer Service Department and we will answer your questions regarding shipping costs.
During the buying process, the customer will can choose the shipper which delive the order in the customer's address.
Peninsula and Baleares 24/48 hours (Seur), 3 to 5 days (Correos).
Europe (EU) 24/48 hours (DHL), 5 to 7 days (Mondial Relay)
I don't know if I'll be at home when the package arrive, which is the time of the delivery?
The delivery service is along all day. You can talk with the transport agency so that the delivery makes in a specific time, except in remote villages more than 100 kilometers from the nearest office, to hand until 14:00 the next day.
Which is the deadline for return / change a product?
For changes / returns at home, the period is 14 days from the date of purchase. On special occasions like Christmas, the return can be made until January 15 next year.
Which is the cost to return / change an item?
If you make the change / return in a store CALZADOS ROSI, the return is free. For returns / changes at home,you have to pay the cost of the carrier.
What I have to do to make the returns from my home?
To make a return from your home, you can request through Customer Service. After verifying all the information, we will send you a courier to pick up your package. To discuss the details of the pick-up, the transport company will contact with you. If, for any reason, the pick-up is not your convenience, please contact with our Customer Service.
Can I request a change size from my home?
Yes, the process of change is equal to a return process to home. You will have to do again a purchase with the new size and prepared the product you want to return so that when the carrier will deliver the new order, we will pick up the old product to return, once in our stores we will pay you the amount the returned item. For address changes, you have to pay the cost of the carrier.
Can I change an item in a store Calzados Rosi?
Yes, you can change an item purchased through calzadosrosi.com, in any of our stores. In the changes of items purchased on the web made in our stores that generate economic difference to the customer, and we will deliver you a cash coupoun for use in any store Calzados Rosi.
Is it safe to buy through the Web?
Yes in calzadosrosi.com dedicate a lot of our effort in order to ensure the security of your purchases and your data.
What are the payment options? Are they safe?
You can use any credit or debit card of these brands (Visa, Mastercard) or Paypal, you can do a transfer or deposit account. All transactions made on CalzadosRosi.com have all guarantees of security, confidentiality and integrity. We implement the SSL certificate ("Secure Sockets Layer") in all communications that prevent interception of information by third parties. For payment by Visa and Mastercard CALZADOS ROSI payment gateway uses Servired. We never accumulate any information from the data of your credit card or bank details.