FAQs

1. Click on the icon that appears in the upper right.

2. Click on the phrase Do not have an account? Create one here

3. Fill in the data

4. Click on the button 'CREATE AN ACCOUNT'

Ready! You already have your client account at Calzados Rosi.

You can also create your customer account when placing your first order.

Complicated? Call us or write us by WhatsApp, we take care of everything.

1. From the identification section click on "I forgot the password"

2. Enter the email with which you registered and press "Recover"

3. You will receive an e-mail with the instructions to reset your password.

Complicated? Call us or write us a WhatsApp, we take care of everything.

1. Choose the shoes that interests you.

2. Select the size you need (If you have any questions about the size, contact us)

3. Add it to the cart.

4. Enter your customer account or create a new account.

5. Choose the shipping method that best suits your needs.

6. You can choose to pay by credit card, Paypal, bank transfer or cash on delivery *. Then you will be redirected to the chosen payment gateway.

(*) Payment method available only in Spanish peninsular territory and the Balearic Islands.

Yes of course. You can modify/cancel your order as long as it has not been processed. Simply get in touch with our Customer Service

Once the purchase is finished, you will receive a confirmation email. Check the SPAM folder in case you had stayed there by mistake, if not, contact us and we will help you

Great! Simply subscribe to our newsletter and we will keep you informed of all the news, promotions and events before anyone else.

Mainland Spain

- Standard shipping 3-6 days with CORREOS: Free delivery for orders for amounts over €50.00 (Orders under €50.00 shipping costs €4.90)

- Express delivery 48/72h with GLS: Free delivery for orders for amounts over €60.00 (Orders under €60.00 shipping costs €4.90)

- Urgent shipping 24/48h with DHL: Free delivery for orders for amounts over €90.00 (Orders under €90.00 shipping costs €7.90)

Balearic Islands

- Standard shipping 3-6 days with CORREOS: Free shipping for orders for amounts over €70.00 (Orders under €70.00 shipping costs €4.90)

- Express shipping 48/72h with GLS: Free delivery for orders for amounts over €90.00 (Orders under €90.00 shipping costs €6.90)

- Urgent shipping 24/48h with DHL: Free shipping for orders for amounts over €120.00 (Orders under €120.00 shipping costs €11.90)

International shipping

Shipments to different countries are made through Fedex and DHL Express, the shipping cost varies depending on weight and volume. Before finalising the order, the system informs you of the exact costs according to the chosen carrier. Below you can see the estimated shipping cost for a pair of shoes:

- European Union from € 19,90

- Rest of Europe (Non-EU) from € 28,00

- America from € 35,00

- Asia from € 43,00

- Australia from € 49,00

- Middle East from € 49,00

When you register you will be able to select your country, if it does NOT appear on the list, contact our Customer Service and we will answer any questions regarding shipping possibilities.

The delivery service is throughout the day. You can tell us in comments a time slot so that the delivery of your order is carried out successfully.

If you prefer, we can also deposit it at the Post Office of your choice (indicate all the information in the comments of your order).

If you are not satisfied with your order, you have a period of 14 calendar days, from the date of delivery of the order, to change it or return it.

On special dates such as Christmas, for orders made from December 20, the return period is extended until January 15 of the coming year.

The only cost of making a return is transportation to our warehouse. All shipping costs are the responsibility of the customer.

The cost of the return is €4.99 when done using the logistics service for pick-up at your door, or by depositing the package at a collection point. (These services are only available at the moment in mainland Spain)

As soon as the products arrive at our warehouse, the corresponding payment is made. Normally the refund is managed within a maximum period of 48/72 hours from receipt of the package in our warehouse.

Easy! Entering the returns management portal:

* This service is ONLY available at return addresses within the Mainland Spain.

For any questions or queries related to the logistical information of your return, you can send an email to: [email protected]

Exchanges and returns of orders from Spain have a cost of €4.99 for logistics costs.

You can also contact our Customer Service Department with your name and order number.

You can contact us in the following ways:

- Email: [email protected]

- Whatsapp: +34 683 38 89 51

- Teléfono: +34 91 669 80 01

Of course yes! To make any change in SIZE, model or color, you only have to buy the product that interests you. It is necessary to make a new purchase because it is necessary to make the corresponding invoice.

The model, size or color that does not fit well, will be managed as a return.

Yes, you can make the exchange or return of an item purchased through calzadosrosi.com in our Madrid store or in our office in Coslada, provided that the product is not classified as a 'partner product'

If you have doubts about it, you just have to contact our Customer Service.

Completely sure!

In calzadosrosi.com we strive daily with the objective of guaranteeing the security of your purchases and your data.

You can pay by credit or debit card, with Paypal, by transfer or deposit in a Sabadell bank account.

We guarantee that all transactions made in calzadosrosi.com have all the guarantees of security, confidentiality and integrity. We implement the SSL (“Secure Sockets Layer”) certificate in all communications that prevent the interception of information by third parties.

For payment by credit or debit card, Calzados Rosi uses the payment gateway of Sabadell Bank. We never store any of your credit card information or bank details.

In the event that do not let you finish the payment, it may be due to any of the following reasons:

- That your card is expired. Check that your validity date has not been passed.

- That you have reached the limit amount of the card.

- That some data you have filled in is incorrect.

- That the card does not have secure commerce activated (in this case, you must contact your bank to activate this service)

If you need help, contact our Customer Service.

All orders receive the confirmation email after a few minutes after the order was completed (you may have it in the spam folder!). If it has not reached you it may be for one of the following reasons:

- Payment was not successful

- The email has not been entered correctly

- There is a computer problem that has prevented this email from being sent.

Please, check first that the payment has been made correctly, and if so, do not worry, send us an email to [email protected] with all your data and we will respond as soon as possible.

If your order has been lost along the way, please contact our Customer Service Department.

Once an order has been delivered to the address provided by the customer, Calzados Rosi is not responsible for stolen or lost packages.

If you think your article has a defect, please send us an email to [email protected] with the order number and images of the possible defective product.

We will give you a solution to the problem as soon as possible.