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Here you will find answers to the most common questions asked by our clients and clients.

Can't find the answer to your question? Do not forget to contact us, in Calzados Rosi we will be happy to satisfy all your queries. Contact us through the contact form.

How do I register as a customer in

How do I recover my forgotten password?

How to buy?

Is it possible to modify / cancel an order?

How do I know that my order was successful?

I want to receive information with news and promotions from, how can I do it?

How much are the costs and delivery times?

Can I indicate a time slot for the delivery of my order?

What is the deadline to return/exchange a product?

What is the cost to return/exchange a product?

What do I have to do to make the return?

Can I request a size change?

Can I change an item in a Calzados Rosi store?

Is it safe to buy through the website?

What are the payment options? Are they safe?

It doesn't let me pay with my credit card, what happens?

I have placed an order but I have not received the confirmation email, why? Is everything ok with my order?

My order is lost!

What happens if the item received is defective?

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